FAQs
What currency are the prices do I see in the site?
All prices are in USD.
I just placed an order, when will it ship?
We try our best to ship items as fast as we can. Please allow 1-2 days production time for your order to ship out. Then allow an additional 1-2 days of actual shipping time. All packages will be shipped via UPS Ground and you should receive within 2 business days of shipping.
How is my product shipped?
We can get our pizzas to many locations in the country because we ship our frozen pizzas with dry ice in a custom insulated box. Make sure to not touch the dry ice and dispose of properly. This is an efficient and safe way to transport frozen foods over several days. When your TJ’s pizzas arrive, be sure to put them right into your freezer. You can store them for up to six months.
Can I cancel my order?
You are able to cancel your order with no penalty! You must cancel your order before it ships. If the item is already sent please use our easy return system to get a full refund.
I have entered an incorrect address what do I do now?
If you have miss spelled or auto filled in a incorrect address, simply reply to your order conformation email and confirm. Once you double check if the address given is wrong kindly notify us via email at tjspizza@aol.com. If the given address is wrong we can change the address to the correct one within 24 hours. No refund will be given after the 24 hours of incorrect submission.
How long does shipping take?
Shipping times vary depending on busy we are. The average shipping time is 2-3 business days after the order is placed.
I have a question that wasn't answered, can you please help?
Absolutely! We are here to help you make your home beautiful! Please send us an email to tjspizza@aol.com and we will be happy to assist you in any way we can.
We do receive a large number of emails, If you wish to get a prompt response please attach your order number and address the problem clearly, thanks.
